Box Hex Lab Oversized 28.6 x 1" Front Load Stem
Box Hex Lab Oversized 28.6 x 1" Front Load Stem
Shipping & Returns
Shipping & Returns
RETURN POLICY
Thank you for choosing Reggie’s Bike Shop. If for any reason the Reggie’s Bike Shop product that you purchased isn’t right, we will gladly accept returns for exchange or a refund within 30 days of the original purchase date. Your product must be unused, in its original packaging, and accompanied by a receipt from our online store; www.reggiesbmx.com
STEPS TO RETURN YOUR UNUSED REGGIES BIKE SHOP PRODUCT
Contact us to initiate your refund or exchange. Do not return the product without prior authorization. Please email us at orders@reggiesbikes.com include your order number in email.
All returned items will be refunded the full purchase price (minus shipping) once returned to Reggie’s Bike Shop and inspected. Returned items can also be exchanged for store credit. Shipping costs are non-refundable. In the event that your order was placed with free shipping, your return may be subject to part or all of the shipping charges incurred by us.
All returns must be completed within 30 days of purchase. This does not mean 30 days after you opened your order. Sorry, we do not offer refunds or exchanges beyond 30 days after purchase.
Your Reggie’s Bike Shop product must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot issue you a refund or exchange if your return is missing parts or packaging. Clothing must not have been washed or worn.
SALE ITEMS
Sales are final on all sale items. No returns accepted.
SHIPPING
Send returns to:
Reggie’s Bike Shop
5934 Secor Road
Toledo, Ohio 43623
Please write "Attn: Returns" on the box or label. We highly recommend that you choose a trackable shipping service for your return.
You are responsible for your own shipping costs for returning your item to Reggie’s Bike Shop. If you receive a refund, the cost of shipping on the original order will be deducted from your refund. Shipping costs are non-refundable.
DAMAGES AND OTHER ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, custom products (such as special orders or personalized items), complete bikes, custom wheels and DVDs. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@reggiesbikes.com.
All Box stems are engineered and crafted using our Oversized Technology. As we follow the load paths down the handlebars we have focused our attention on the stem-to-bar interface. Since the Oversized handlebars have an increased wall thickness and tube diameter in this sector we have reciprocated with an augmented stem interface with greater surface area. We’ve done this by moving material from low stress areas. This has greatly minimized twist and contributed to responsiveness. As the stem in mated with the handlebars we have contributed to increased pedaling stiffness by providing a backstop to the “lifting” phenomenon. There is no point pushing hard on your pedals if you can’t pull up on your handlebars and deliver that power. Power can easily be lost to handlebar-to-stem deflection and the consequences can be poor power delivery and steering control. When combined with Box’s other Oversized components, you’ll experience heightened responsiveness and reduced latency.
Key differences: This particular model stem pushes our Oversized Technology to the extreme as it maximizes the shift of material from low stress zones to the Oversized interface. These stems are engineered for the smaller-sized racers.